General Policy and Procedure
Before going through the exchange/return process, please consider that most issues can be addressed quickly by troubleshooting. Please review our Troubleshooting page, or contact one of our knowledgeable Customer Service Associates for assistance. If we cannot help resolve your issue, we will gladly expedite your exchange/refund request.
Exchanges / Refunds
MyCartridgeStore offers a 100% customer satisfaction guarantee. We provide a 365-day warranty period for exchanges of merchandise and a 90-day period for refunds.
If any of our products does not perform to your satisfaction or, if you have ordered the wrong product, we will gladly exchange it or refund your purchase price. In order for us to track, process and expedite your request, please first obtain a Return Authorization (RA) by contacting our Customer Care Center toll-free at: (888) 800-8575
When returning a product we suggest that you use a carrier that can track packages. You are also responsible for insuring the returned item. MyCartridgeStore will not be responsible for any shipping loss originating from your end.
On all returns, the original shipping charge will not be refunded unless we made a mistake with your order. Also, in order to keep our prices competitive, you are responsible for the shipping charges to return the item to us.
Requests for exchanges and refunds will be processed upon receipt of the completed RA and the returned merchandise. Please allow for 2 to 7 business days for inspection of the merchandise and processing. If you need a replacement product right away, we suggest you ask for a refund and place a new order. Your new order will be processed immediately.
If a product is defective, the request for exchange or refund must be accompanied by the completed RA and the cartridge at least fifty (50%) percent filled (or unused, in the case of a ribbon). We feel that this gives everyone a fair test of the quality of the product.
Requests for exchanges or refunds of incorrect orders (whether our mistake or yours) must be accompanied by the completed RA and the returned products unopened and in their original packaging.